- FAQ /
- FAQ-OOS Functions
Order deadline / parking permits: How can I request parking permits if the order deadline has expired or they are already sold out?
As soon as the order period for parking permits has expired or the parking permits are already sold out, you will no longerbe able to make your request via the Online Order System / OOS. Parking permits can only be requested (in the case of returns due to cancellations) during the set-up period on site from our contact persons (Organisation and Traffic) in the Exhibition Management.
Purchase Order No.: Can I enter an internal purchase order number for each item ordered for the invoice?
During the ordering process you have the possibility to enter an internal order number for each item for the invoice in the step Check and Order.
Invoices (Stand rental and prepayment): When and where can I find the pre-payment payment invoice and the stand rental invoice?
You will find the invoice for your stand and for the prepayment deposit for technical and other services for download in your OOS account:
You can find them as follows:
My Account / Stand Management / Invoices and Documents
Shopping cart: What function does the shopping cart have in OOS?
The shopping cart is used to store certain products there without having to call them up again before the purchase. Articles in the shopping cart are not completed orders.
When ordering articles from the shopping cart, the actual order date is always used on which the orders from the shopping cart were triggered and not the date on which an article was placed in the shopping cart.
In addition, Messe Düsseldorf will levy a late fee of 35% on all prices/charges for incoming orders/orders from 21 calendar days prior to the set-up time. This also applies to incomplete documents that are still being clarified!
We kindly ask you to order in good time, as after the order deadline has expired, online ordering via the OOS is no longer possible.
Trade fair media (brand entry): How can you be found in trade fair media using the brand or product name?
To additionally publish a trademark or product name in the official media, you can order a trademark entry (chargeable). This will create a direct association between your trademark and your company, while also increasing awareness for your brand. Please use the search function in the Online Order System / OOS "Im looking for" at the top of the page) and enter "trademark entry" to find this option.
Online Order System (OOS Shop Overview): How do I get an overview of all online order systems?
You can find them under: https://oos.messe-duesseldorf.com/
Please click here for further information.Late booking surcharge: When is the late booking surcharge applied?
In case of delay, Messe Düsseldorf cannot guarantee handling in due form, and time and/or the services may not be executable anymore.
In addition, any orders and changes or modifications received within 21 days of the commencement of build-up will be subject to a 35% surcharge. The same applies for services utilised but not ordered in advance. Services already rendered must be paid in full.