FAQ - Frequently Asked Questions

You can bring your own food and drinks in a rucksack. 

With regard to entry formalities, we recommend that you contact the German embassy or consulate in your country or your travel agency.

With effect from 24 July 2013, the visa offices at the foreign representations of the Federal Republic of Germany have been informed that future applications for a visa to visit a trade fair in Germany will no longer require the presentation of an invitation from the respective trade fair company.

Exhibitors are requested to submit an exhibitor authorisation from the respective trade fair company when applying for a visa. In this case, the visa can be issued free of charge. If the exhibitor is not in possession of an exhibitor authorisation, the purpose of the trip must be made plausible in another way; in this case, a visa cannot be issued free of charge.

Messe Düsseldorf is represented by 77 partners in 141 nations worldwide. They offer a wide range of trade fair-related services for visitors, exhibitors and the press. You can find more information about our foreign representatives and their contact details on our website.

The opening hours for exhibitors can be found here.

You can find the opening hours for visitors here.

We offer a wide range of restaurants, snack bars, bistros, self-service and take-away facilities at our exhibition centre.
You can find more information in our Service-ABC.

Find out about the comprehensive services available to you for your trade fair presentation.
You will find further information in our Service ABC.

You can find an overview of our services in our Service ABC.

Do you have any questions about your trade fair participation or our services? Our trade fair team is here to help. You will find the right contact person here!

Unfortunately, it is not possible to change names on tickets or tickets created from vouchers after they have been issued. In this case, please contact ticket@messe-duesseldorf.de by email.

Tickets that have already been purchased cannot be canceled or returned

Via the Visitor Voucher Code Manager you have an overview of the codes already redeemed at any time.

Statistical key figures on voucher redemptions and admissions can be tracked on a daily basis in the voucher management system.

The participation fees and services can be found on the overview page of the online registration here.

Calculate the fees for your stand space easily and conveniently with the stand space cost calculator. You can quickly see the costs for your stand and how they are made up. Please note that other services that can be booked for a fee are not included in the stand space calculation (electricity, cleaning, etc.).

Standard wheelchairs (free of charge) and electric wheelchairs (20,-- €) can be rented at our trade fair outpatient clinic for all trade fairs.

The wheelchairs can carry a maximum load of 100 kg. Standard wheelchairs and electric wheelchairs are only available in limited numbers.

Advance booking is therefore strongly recommended. Below is the link for pre-registration:

E-Mail: rollstuhlverleih@messe-duesseldorf.de

 
The rental coupons for the electric scooters amounting to 20,- € can be purchased at the fair cash desk and exchanged for an electric wheelchair at the fair ambulance.

Fair ambulance
North Entrance (Hall 7, ground floor)
Phone: +49 (0) 211 4560-231
E-mail: rollstuhlverleih@messe-duesseldorf.de